FAQ > 1. Ticket Office

1. Ticket Office

• Who is eligible for the family rate?
  
• How long are gift boxes valid for?
  
• How can I obtain information for the conference schedule?
  
• How to participate in a conference?
  
• How can I be sure my tickets have been purchased correctly?
  
• Can I buy a ticket on site?
  
• Is it possible to book my tickets online?
  
• I bought my tickets through a partner website (Tourist Office, Get Your Guide, FNAC, etc.) but I have a problem. Can I contact you for a refund?
  
• I bought a presale ticket. If I don't come, can I get a refund?
  
• I have tickets purchased through my works council or invitations. Do I need to book a ticket online?
  
• I was unable to use my gift box during the exhibition. Can I get a refund?
  
• I'm having trouble booking and I'm being redirected back to the homepage. What should I do?
  
• I would like to register my child for a children's workshop visit. Can I book online?
  
• I would like to register for an adult workshop visit. Can I book online?
  
• I arrived 30 minutes before closing time, but I couldn't see the film. Can I get a refund?
  
• Is the price the same for the night?
  
• My friends have booked in their own names. Is it possible to be seated at the same table for the Jazz Evening?
  
• Where can I find my purchased tickets?
  
• Can I exchange my tickets?
  
• Can I get a refund?
  
• Can I buy a gift box on site?
  
• Can I cancel or get a refund?
  
• Can I pay for my tickets with holiday or culture vouchers?
  
• What are the gift sets?